hank you for shopping at Party Color House. We appreciate your business and want to ensure your satisfaction with our products. Please review the following information regarding our return policy.

1. Returns

1.1 Eligibility:

• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received.

1.2 Time Frame:

• You have [X] days from the date of purchase to initiate a return.
• After [X] days, unfortunately, we cannot offer a refund or exchange.

2. Non-Returnable Items

2.1 Non-Returnable Items:

• Some items are non-returnable, including:
  • Customized or personalized products.
  • Perishable goods (e.g., balloons).
  • Gift cards.

3. Refunds

3.1 Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.

4. Exchanges

4.1 Exchanges:

• We only replace items if they are defective or damaged.
• If you need to exchange an item for the same product, contact our customer support at [email protected].

5. Return Shipping

5.1 Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to our error.
• If the return is approved, we will provide instructions on where to send the item.

6. Damaged or Defective Items

6.1 Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately.
• Provide detailed information and photos of the damaged or defective product.

7. Cancellations

7.1 Cancellations:

• Orders cannot be canceled once they have been processed and shipped.
• If you have concerns about your order, please contact us before shipment.

8. Contact Information

8.1 Customer Support:

• If you have any questions or concerns about our return policy, please contact our customer support at  [email protected].

By placing an order with Party Color House, you agree to the terms outlined in this return policy. We reserve the right to update or modify this policy at any time without prior notice.